Next generation UC platforms, interactive video solutions, smart mobile devices, and tablets are enabling a new virtual workplace, where one-on-one phone calls give way to rich multiparty collaborative experiences, and mobile information workers efficiently conduct business from any place, at any time.
However, implementing an enterprise wide UC solution and extending real-time IP communications sessions including voice, video, presence, and instant messaging across IP networks can introduce a variety of deployment and operational challenges.
Connectivity, security and control issues can lead to project delays, budget overruns, and poor service quality.
Information technology teams often run into difficulty when connecting disparate communications systems, business applications, and fixed and mobile endpoints.
Protocol interoperability issues can complicate the infiltration of multivendor IP private branch exchanges (IPPBXs) or UC servers, or the interfacing with SIP trucking services. And third-party end point devices may not be able to access the full range of UC services.
In addition, IPPBXs, UC servers, and SIP trucking services and endpoints may support different codecs and varying methods for conveying Dual Tone Multi-Frequency (DTMF) tones, fax tones, and SIP response codes.
Network administrators may have difficulties integrating autonomous IPPBX and UC systems because of overlapping addressing schemes or dissimilar dial plans.
Protecting real-time workforce and customer interactions from attacks and intrusions is important for any business. SIP trunks and internet-facing services open the enterprise to a wide range of threats and service quality concerns, including denial of service (DOS) attacks, viruses, and IP telephony spam.
Attackers can leverage public domain scanners and reconnaissance tools to identify and exploit security weaknesses from inside or outside the enterprise.
Attackers may try to manipulate signaling or media flows, disrupt network infrastructure, eavesdrop on confidential exchanges, or commit service theft.
Conventional IP security devices firewalls, intrusion detection and prevention systems, and antimalware solutions are not designed to control real time IP communications sessions and thus do not address the unique security or service quality concerns associated with real-time communications (RTC).
Enterprises need cohesive session management solutions to intelligently route traffic across trunks, interfaces, and resources to optimize cost, availability, and service quality.
And enterprises need unified management, monitoring, and analytics solutions to efficiently troubleshoot problems and ensure high service levels in real time.